Table 4 Satisfaction questionnaire

Hospital choice for your rehabilitation (n = 111)

18 (16.22)

90 (81.08)

3 (2.7)

Facilities

Excellent

Very good

Good

Fair

Poor

I don’t know

 Easy access to the Physiotherapy Department (n = 116)

69 (59.48)

38 (32.76)

7 (6.03)

1 (0.86)

1 (0.86)

0

 Ease of orientation around and in buildings (n = 114)

63 (55.26)

38 (33.33)

13 (11.4)

0

0

0

 Comfort, cleanliness, lighting, temperature of room in which you were treated (n = 116)

69 (59.48)

30 (25.86)

14 (12.07)

3 (2.59)

0

0

 Calm, intimacy, relaxing atmosphere of the rehabilitation rooms (n = 113)

59 (52.21)

38 (33.63)

16 (14.16)

0

0

0

Admission

 Ease of formalities and time to get your first appointment (n = 114)

76 (66.67)

33 (28.95)

5 (4.39)

0

0

0

 Friendliness, willingness of staff to answer your questions, expectations (n = 116)

69 (59.48)

37 (31.9)

8 (6.9)

2 (1.72)

0

0

Your treatment

 Ability of your physiotherapist to make you feel comfortable and, if necessary, reassure you (n = 115)

79 (68.7)

33 (28.7)

3 (2.61)

0

0

0

 Explanations you received about what would be done to you and what was expected of you (n = 116)

70 (60.34)

34 (29.31)

10 (8.62)

0

0

2 (1.72)

 At the end of your physiotherapy, the quality of information you received about your future (n = 116)

49 (42.24)

37 (31.9)

18 (15.52)

1 (0.86)

0

11 (9.48)

 Your sense of security at each stage of rehabilitation (n = 117)

78 (66.67)

33 (28.21)

6 (5.13)

0

0

0

 Tailoring your rehabilitation to the specificity of your problem (n = 113)

55 (48.67)

40 (35.4)

18 (15.93)

0

0

0

Summary word

 If you had to summarize your physiotherapy treatment in one word (n = 111)

65 (58.56)

40 (36.04)

6 (5.41)

Recommendation

Yes, without any doubt

Yes, probably

Would you recommend our service to someone close to you? (n = 116)

105 (90.52)

11 (9.48)